Disgruntled customers lined up around Spectrum’s McAllen office and sat in chairs that overflowed beyond the provided tents in the parking lot of their Dove Avenue location on Wednesday. Some were waiting up to four hours as Spectrum required subscribers pick up digital equipment.
Disgruntled customers lined up around Spectrum’s McAllen office and sat in chairs that overflowed beyond the provided tents in the parking lot of their Dove Avenue location on Wednesday. Some were waiting up to four hours as Spectrum required subscribers pick up digital equipment.
Spectrum switched its cable TV service to an all-digital network in the Rio Grande Valley last week, according to a news release.
Upgrading to all-digital will provide better picture quality and 65 additional high definition channels, the company stated. The change, however, will require customers to obtain a Spectrum digital receiver for each of their televisions.
Depending on a customer’s programming package and other factors, they may qualify for one or more free receivers for one, two or five years.
The upgrade is expected to begin Tuesday and continue for several weeks through early May. The company is notifying their customers in Rio Grande City, Pharr, Weslaco, Mission, Edinburg, Harlingen, Laguna Vista, Los Fresnos and Brownsville of their specific upgrade date, according to the release.
The receivers needed can be shipped to their homes or can be obtained by visiting the company’s website at spectrum.com/DigitalNow, or by calling (844) 278-3408. Customers can also pick up the equipment at a nearby Spectrum store.
“We’re committed to upgrading the entire Spectrum footprint to a two-way, interactive digital service, giving customers a best-in-class TV, internet and voice experience,” Tom Rutledge, chairman and CEO of Charter Communications Inc. stated in the release. “By going all-digital in the Rio Grande Valley and removing analog signals, we free up capacity in our network for faster internet speeds, more HD and On Demand options and pave a path for future innovation.”
