The Brownsville Public Utilities Board will reopen the BPUB Administration Building to customers by appointment only starting Monday.
This will allow customers the opportunity to come in and talk to a BPUB representative face to face about issues or updates associated with their BPUB customer accounts, BPUB said in a press release. BPUB will not yet be opening the cashier stations located inside the Administration Building for payments; however, the five drive-thru lanes behind the Administration Building are open Monday through Friday, excluding holidays, from 8 a.m.-5 p.m.
Customers interested in scheduling an appointment can call the new BPUB number dedicated for scheduling appointments at (956) 983-6200. Appointments will be available Monday through Friday; no unscheduled walk-ins will be accepted. Only one person per appointment will be allowed inside the building. Customers must have all required documents, including valid government-issued identification, at the time of appointment.
Customers who schedule an appointment must follow these rules to prevent the spread of COVID-19:
>>Face masks or facial coverings required.
>>Screenings with no-touch thermometers will be required. Anyone with a temperature reading 100.4 or above will not be permitted.
>>No waiting in the lobby allowed.
>>Customers experiencing COVID-19 symptoms or who have recently tested positive for COVID-19 are asked to cancel any pending appointments and avoid going to the BPUB Administration Building.
Here are the steps for customers coming for an appointment:
>>Customers should arrive 10-15 minutes ahead of the appointment time and wait for a phone call.
>>When ready, a BPUB representative will call to alert the customer it’s time for the appointment.
>>The customer will then be escorted to the Customer Service area after going through the temperature station.
Customers unable to meet these guidelines or who have a question or concern about a needed accommodation may seek assistance by phone or online.
