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The Texas Department of Transportation is warning Texans of texting scams that are targeting toll customers in the state.
“There have been multiple reports of TxTag customers receiving text messages claiming to have a balance due or past due,” TxDOT said in a news release.
TxDOT said the SMS texting phishing scams, also known as “smishing,” have been occurring since April, but appear to have increased recently. The agency says they’re working to have fraudulent websites taken down in hopes of preventing customers from becoming victims.
“While TxTag currently communicates with customers via email, text and outbound phone calls, it will not send text messages regarding final payment reminders or past due balances,” the release stated.
An example of the scam consists of the receiver of the message being sent a photo claiming to be TxTag with the following text:
“Your recent journey on the Texas Toll Roads has resulted in a charge of [balance total]. It’s essential to settle your balance promptly to maintain uninterrupted access and to prevent any additional late fees. To make your payment visit the following link.”
The photo will be followed up with an unauthorized link.
TxDOT also said that any text messages sent to TxTag customers will be sent from 22498.
In order to receive emails and/or texts from TxTag, TxDOT said customers are required to opt into notifications, adding that if customers are unsure if they are opted in, they can log into their TxTag account or contact customer service to confirm.
Those who receive unsolicited text or email messages purporting to be from TxTag or another toll agency, TxDOT urges to contact TxTag Customer Service directly at TxTag.org or at 1-888-468-9824 as well as to not click on or open any links.
Anyone who believes they have received a fraudulent text can file a complaint with the Federal Bureau of Investigation’s Internet Crime Complaint Center (IC3) at www.ic3.gov. For more information regarding this scam, the FBI has published a public notice announcement.
